Returns & Exchanges

We want you to be fully satisfied with your gear, which is why we offer a 30-day return window for most products purchased directly from our online store. All returned items must be in their original, play-ready condition and include all original packaging and documentation.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Once approved, download and print your prepaid shipping label and include the return authorization slip inside the box.

3

Pack Your Gear

Carefully repack the instrument or accessory in its original shipping carton with all protective padding to prevent damage during transit.

4

Ship and Track

Drop off your package at any authorized carrier location; your refund will be processed within 7-10 business days of our warehouse inspection.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing