Frequently Asked Questions
Everything you need to know about your next legendary instrument.
How long will it take for my guitar to ship?
Standard shipping typically takes 3-5 business days within the continental US. Custom Shop orders and personalized builds may require additional lead time for craftsmanship and inspection.
What is the return policy for instruments and amplifiers?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund, excluding shipping costs.
Do Fender guitars come with a manufacturer warranty?
Yes, all new Fender electric guitars, basses, and amplifiers are covered by a limited warranty against defects in materials and workmanship, typically ranging from 1 to 2 years depending on the model.
How can I verify the authenticity of my Fender guitar?
You can verify authenticity by checking the serial number located on the headstock or neck plate through our online serial number look-up tool on the official Fender website.
Are international shipping and customs duties included?
We ship to many countries worldwide. Please note that shipping rates calculated at checkout do not include local import duties or VAT, which are the responsibility of the recipient.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Klarna and Affirm for eligible customers.